Customer Care – Order Entry

Full time, Permanent

The Surgmed Group of Companies is currently searching for a Customer Care – Order Entry Agent to compliment our existing team. In this role, you will be responsible for providing exceptional customer service to our clients and assistance to our remote Sales representatives. Our ideal candidate is an individual who has the ability to multitask, while remaining organized in a time sensitive environment. Someone who excels at building strong customer relationships and is a team player. If you are looking for a long-term career opportunity within a growing medical device organization continue with the job description below.

What You’ll Be Responsible For

  • Preparing quotes and credit memos
  • Confirming and processing orders
  • Coordinating deliveries and shipments
  • Preparing weekly reports on back-ordered items
  • Coordinating returns and non-conformities
  • Drafting and verifying pricing agreements
  • Acting as the first line of service with customers via telephone or e-mail
  • Assisting customers in resolving issues and concerns
  • Following-up on sales opportunities with existing and prospective customers
  • Providing a positive and pleasant experience for customers through a service-oriented approach

What You’ll Bring to the Team


Completed a post-secondary education program in a related field or an equivalent combination of education and experience




  • Prior experience in a customer service role, preferably in a manufacturing environment
  • 2-3 years of experience in preparation of quotes, order processing and invoicing in a fast-paced high volume, multi-product environment
  • Data entry capabilities
  • Familiarity with commercial contract terms and conditions
  • Able to rapidly absorb and process information on a wide range of products
  • Able to work well under pressure
  • Able to multitask effectively
  • Strong organizational skills, thorough and self-motivated
  • Speed, accuracy and resourcefulness when troubleshooting customer problems
  • Excellent interpersonal, verbal, and written communication skills grammar and composition
  • Ability to work well both independently and within the framework of a team
  • Excellent initiative when approaching each and every aspect of the job
  • Bilingual – French and English (written and spoken), additional languages an asset
  • Proficiency with MS-Office (Word, Excel, PowerPoint & Outlook), experience with CRM systems an asset

Why You’ll Love Working Here

  • Dental care
  • Vision care
  • Disability insurance
  • Extended health care
  • Life insurance
  • RRSP match
  • Free snacks

Additional Information

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