Bilingual Customer Service – Order Entry

Full time, Permanent (Monday to Friday)

The Surgmed™ Group serves the Canadian and global healthcare markets with high quality medical devices. We are currently looking for a Bilingual Customer Care – Order Entry Professional to complement our existing team. In this role, you will be responsible for providing exceptional customer service to our clients and assistance to our remote Sales representatives. Our ideal candidate is an individual who has the ability to multitask while remaining organized in a time-sensitive environment. They should excel at building strong customer relationships and be a team player. If you are looking for a long-term career opportunity within a growing medical device organization, please continue reading the job description below.

What You’ll Be Responsible For

  • Preparing quotes and credit memos
  • Confirming and processing orders
  • Coordinating deliveries and shipments
  • Preparing weekly reports on back-ordered items
  • Coordinating returns and non-conformities
  • Drafting and verifying pricing agreements
  • Acting as the first line of service with customers via telephone or e-mail
  • Assisting customers in resolving issues and concerns
  • Following-up on sales opportunities with existing and prospective customers
  • Providing a positive and pleasant experience for customers through a service-oriented approach

What You’ll Bring to the Team

  • Prior experience in a customer service role, preferably in a manufacturing environment
  • 2-3 years of experience in preparation of quotes, order processing and invoicing in a fast-paced high volume, multi-product environment
  • Data entry capabilities
  • Familiarity with commercial contract terms and conditions
  • Able to rapidly absorb and process information on a wide range of products
  • Able to work well under pressure
  • Able to multitask effectively
  • Strong organizational skills, thorough and self-motivated
  • Speed, accuracy and resourcefulness when troubleshooting customer problems
  • Excellent interpersonal, verbal, and written communication skills grammar and composition
  • Ability to work well both independently and within the framework of a team
  • Excellent initiative when approaching each and every aspect of the job
  • Bilingual – French and English (written and spoken), additional languages an asset
  • Proficiency with MS-Office (Word, Excel, PowerPoint & Outlook), experience with CRM systems an asset

Why You’ll Love Working Here

  • Employer-sponsored health and dental insurance plan.
  • VRSP (Voluntary Retirement Savings Plan) and DPSP (Deferred Profit-Sharing Plan)
  • Sick days and time off for family obligations
  • Friendly and fun work environment. We laugh a lot; it makes every day brighter.
  • Beautiful cafeteria with free snacks like fresh fruits, coffee and tea
  • On-site parking
  • Team building activities

Additional Information


  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • Vision care

Ability to commute/relocate:

  • Lachine, QC H8T 2P1: reliably commute or plan to relocate before starting work (required)
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