Positions Available

Interested candidates should apply to hr@surgmed.com with resume and salary expectations.

Customer Care Representative

The Customer Care Representative’s main tasks will be to:

• Prepare quotes and credit memos
• Confirm and process orders
• Coordinate returns and non conformities
• Write up and verify pricing agreements
• Be in constant communication with customers via telephone or e-mail
• Assist customers in resolving issues and concerns
• Follow up sales opportunities with existing and prospective new customers
• Develop new markets on specific products via phone communication
• Provide a positive and pleasant experience for customers through a service-oriented   approach              

To execute these tasks effectively, the Customer Care Representative must maintain constant and open communication with different departments within the company. 

Qualifications & Experience

Integrating seamlessly into our Customer Care Department, the new Customer Care Representative will successfully meet the following requirements:

Prior experience in a customer service role, especially in a Manufacturing environment is definitely a strong asset.

The ideal candidate will have completed CEGEP or have a University-level education or equivalent experience and in addition:

• Possess 2-3 years experience in preparation of quotes, order processing and invoicing in a fast-paced high volume, multi-product environment
• Be familiar with commercial terms and conditions
• Possess strong bilingual communication skills, both verbal and written
• Must possess a strong ability to work well under pressure
• Demonstrate excellent computer skills; experience with CRM systems an asset
• Well organized, thorough and self-motivated
• Be sales driven and well structured
• Be able to provide superior-level customer care by being professional, efficient, methodical and courteous;
• Possess a disciplined work ethic and be able to multi-task
• Through training, quickly grasp the company’s products, policies and procedures
• Work well both independently and within the framework of a team
• Be quick, accurate and resourceful when trouble-shooting customer problems
• Show excellent initiative when approaching each and every aspect of the job

Sales Representative - GTA & S.W.Ontario

The Sales Representative will be responsible for:

• Actively prospecting, qualifying and following up leads to acquire business from new and existing accounts in the assigned territory
• Meeting quarterly and annual targets for each product group
• Monitoring competitive activity
• Representing the company effectively at trade shows
• Account and territory development
• Maintaining and growing strong relationships with customers
• Providing feedback on product related opportunities and issues
• Monthly reporting

Qualifications & Experience

• 5 years experience as a Sales Representative in the Medical Device industry with a good track record of meeting and exceeding targets
• Strong communication and relationship building skills
• Strong ability to work well under pressure
• Well organized, thorough and self-motivated
• Experience in using CRM tools
• Strong initiative, drive and persistence
• Superior closing skills

Independent Sales Representatives – Western Canada and the United States

To help support our rapid growth, we are currently recruiting Independent Sales Representatives to cover Western Canada, based in B.C. and Alberta and at several locations in the United States. 

The Independent Sales Representative will be responsible for:

• Actively prospecting, qualifying and following up leads to acquire business from new accounts
• Monitoring competitive activity
• Account and territory development
• Maintaining and growing strong relationships with customers
• Providing feedback on product related opportunities and issues
• Monthly reporting

Qualifications & Experience

• 5 years experience as an Independent Sales Representative in the Medical Device industry with a focus on one or more of the following specialties - Surgery, Endoscopy, Sterile Processing, Patient Handling, E.R./Ward, Neonatal & Women's Health 
• Strong communication and relationship building skills
• Well organized, thorough and self-motivated
• Experience in using CRM tools
• Strong initiative, drive and persistence
• Superior closing skills

Process Engineer

The Surgmed Group (www.surgmed.com) is a fast-growing medical device manufacturing and distribution organization with a global presence. We are currently recruiting a Process Engineer based at our office in Dorval to support the company’s ambitious growth plans.

The candidate’s duties will include, but not limited to:

• Design and assist in the development of new and current products
• Develop and implement production/assembly automation systems
• Project management
• Line Management
• Analyze, develop and implement production efficiencies
• Manage Production Team
• Planning, organizing and establishing time management costing

The ideal candidate will essentially improve on some of our general production through time and motion studies. As well as capable of designing, building and implementing cost reduction automation while at the same time oversee and ensure our production objectives are being met.

Skills and Aptitudes:

• Degree in Mechanical Engineering
• Excellent design skills working with software (ie AutoCAD and/or Solidworks)
• Programming Skills
• Employee management skills
• Six Sigma is an asset
• Familiarity in working with a medical device manufacturing company
• Exposure to working with CRM tools 
• Creativity
• Attention to detail
• Excellent written and oral communication skills
• Strong ability to work collaboratively with other departments to achieve results
• Positive, energetic and entrepreneurial attitude

Experience: 2-5 years with some relevant experience.